Business & CRM Analyst | Remote

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. 163099 Business Analyst & CRM (Salesforce) Mexico City, México – REMOTE AVAILABLE FOR THE RIGHT CANDIDATE **Must speak and understand English for this position The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization. This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth. Responsibilities: Monitor and analyze performance of customer-tier pricing strategies across segments Analyze sales volumes, pricing, margins, discount behavior, and customer trends Produce recurring and ad-hoc executive reports for leadership Identify risks, deviations, and opportunities to improve profitability and competitiveness Support automation of pricing rules in SAP and Salesforce Act as the internal Product Owner for Salesforce Ensure data quality, system usage, and continuous CRM optimization Build dashboards, reports, and workflows to support Sales and Management teams Lead user training, adoption initiatives, and system enhancements Track KPIs including customer volume, discount levels, contract compliance, and financial performance Prepare monthly and quarterly performance summaries and insights Partner with Sales teams to support pricing strategy execution and customer negotiations Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams More about you: Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field Strong Salesforce experience including dashboards, reporting, and automation Advanced Excel skills; Power BI or similar tools preferred Strong understanding of commercial processes and pricing strategies Ability to analyze large datasets and translate insights into actionable recommendations Advanced English proficiency Strong analytical thinking, attention to detail, and problem-solving skills Excellent communication and ability to influence cross-functional teams A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! What we offer: • Benefits in accordance with the Federal Labor Law (LFT) • Savings fund (Fondo de Ahorro) How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.