Description
Position at LHH (Global)
Customer Onboarding Specialist - Career Transition & Mobility –
LHH, UK
As a Customer Onboarding Specialist at LHH, you will play a vital role in driving engagement and
participation in
our career transition programs. LHH is a leading global provider of career transition solutions, which
offers
career support to individuals who have been made redundant by their employers. You will
be responsible
for ensuring a positive experience for our program participants at the start of their journey with
us. You
will work with program participants, LHH consultants, and other stakeholders to ensure the
successful delivery
of our services.
R
eporting Relationship
s
:
Reports to the Engagement Team Manager UK
Location
:
Remote with residence in UK
Travel:
Travel as required per the business
Language:
English
In this role you can expect to
Key Accountabilities
Reaching out to career transition program participants via call and email to introduce them to the
career transition
process and activate their program on the system.
Engage with the individuals professionally, addressing their queries and providing relevant
information about
the career coaching program.
Encourage
participation
within the program, understanding the challenges they may face.
One call can last between 3-5 mins. During busy periods we expect you to make 15 calls per hour.
All About You
Previous call
center
experience is essential
Target driven mindset
Excellent communication skills, both verbal and written, with a professional phone manner
Strong interpersonal skills, capable of building rapport and connecting with participants effectively
Empathy and understanding in supporting individuals through career transitions and talent development
Basic computer literacy and data entry skills
Ability to multitask, manage time effectively, and work in a fast-paced environment.
A positive and proactive attitude
Fluency in English is required
Valid work permit and residency in the UK
What we offer
Growth opportunities within a
human resource
s
global leader
We prioritize learning to stay agile in an increasingly
competitive
business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Our benefits include:
Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year
So much more!
Contract: Permanent
Contract Type: Full-time
Hours: 37.5 per week
Must have the right to work in the UK.
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a
rapidly evolving
landscape
with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of
their careers
, LHH make talent your competitive edge.
We believe the future
of
work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and
culture
, delivering powerful, sustainable, and
measurable
impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and
millions
of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
www.lhh.com
LHH is an Equal Opportunity Employer
/Veterans/Disabled
.
For additional information on our Diversity and Inclusion policy, please consult the following link:
https://www.lhh.com/uk/en/diversity-and-inclusion/