At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
The Junior Custom Integration Consultant serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment. They are responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support. They are directed to work on an element by the Senior Consultant or Management.
Responsibilities:
Assists the Custom Solution Integration Projects on an individual basis;
On a Project basis:
Assisting with creating and getting customer approval of the Solution Design Document (SDD);
SDD consists of Visio call flow charts, Database schema and field definitions, inter-system messaging formats, protocols required;
Per approved SDD specification, develops the custom solution or reporting application;
Completes the installation of the custom solution system software and unit test;
Provides system and end user support testing;
Supports In-service time commitment per the Statement of Work;
Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers;
Submit all paperwork associated with jobs including time spent per activity and weekly expense reports;
Custom Contact Center Integration Solutions design and deployment
Custom Solutions design and deployment including Interfaces and Reporting
Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
Custom IVR Web Application Interfaces design and deployment
Additional responsibilities as the position requires.
Requirements:
BS degree +; BS in Computer Science Discipline preferred
1-3+ years of custom solution developed software experience
Exposure to writing custom reporting experience;
Knowledge in programming languages (SQL), system utilities, database structures and architecture for MS SQL.
Ability to learn how to translate and communicate business processes to applicable requirement types; competent to conceive, develop and apply technologies, principles, theories and concepts to resolve software systems problems.
Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML; Agile development lifecycle experience a plus.
Ability to handle multiple simultaneous projects of a simple to moderate level
Ability to work to deadlines on their own with limited supervision
Good customer service skills; good communication skills; and a solid work ethic
Ability to travel occasionally to customer’s site
Ability to work in a flexible schedule; the position supports nights and weekend implementation events
PC knowledge with MS Office product experience
Excellent English language speaking and writing skills
Additional Skills (Advantageous):
Experience in writing custom reports in Microsoft PowerBI a plus.
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Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more!
Benefits may vary based on full-time or part-time employee status.
At this time, we are not offering sponsorship for US work authorization for any new job applicants.
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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.
These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.
The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.
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