Manager, Key Account Management

Reporting Location: Shanghai - Galaxy Center Workplace Type: Hybrid ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com . ROLE OVERVIEW As an important contact window, this role will lead the functional teams inside of tms to ensure delivery of an uninterrupted supply of products & services to the customers(Global top brand in industry). The day to day work comes from multiple projects and tasks. We combine all those project management, product management, supplier management…into a concept of category management. Responsibilities: Account Management: Develop and maintain an in-depth knowledge of the China markets’ overall and specific Merchandise requirements in order to align the company’s category services which result in maximizing added value to the customer. Proactively establish mutually beneficial relationships with key stake-holders in the customers’ organization which include Supply Chain; Operations; Marketing, Suppliers and 3rd party test lab. Manage promotion campaigns from Merchandise product perspective for customer including providing timeline, communicating with internal team, customer marketing, supply chain, DC, graphic agency and suppliers for graphic management and approval, sampling validation and assuring supply. Assure information and data accuracy to both internally and externally. Ensure that the appropriate stakeholders within the customer’s organization are fully briefed and aware of new and ongoing projects. Lead and prepare the quarterly Business Reviews Meeting with key stake-holders with the customer’s organization. Lead the innovation cutting with suppliers and prepare long-term product pipeline for customer brand. Provide feedback on the market strategies and issues impacting the business, e.g., promotional calendars, major trading issues, economic & political changes. SKILLS AND EXPERIENCE 5 years + experience in either of the following: Merchandise/Gift product company. Deep understanding of industry. KA, sales, customer service background is MUST. Strong ability to work under pressure. Project Management expertise with the ability to manage multiple projects simultaneously. Relationship management skill including internal and external. (Soft skill) Can read and write English document and email. Exposure to Chinese market dynamics, etiquette and political affinity. Team management skill (1-2 direct reports to this role).