*Late Schedule
Summary
At BPO LABS, We are looking for
Junior project managers
to effectively manage market research projects in a way that consistently results in the highest level of customer satisfaction while maintaining the speed and accuracy required in a dynamic environment.
You will be responsible for setting up/testing all aspects of phone, online, and text surveys.
The selected person will work closely with our fielding and texting teams to consult on survey design elements and ensure that projects
are completed on time and within budget. Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.
Responsibilities and Duties
• Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 48 hours - 72 hours.
• Manages stakeholder expectations.
• Manages peer-to-peer texting platform, analyzes key performance indicators, and ensures they are met.
• Generate data and prepare various reports with Excel or SAS.
• Log sample and project performance information and indicators accurately into the database.
• Proactively anticipate and lead troubleshooting endeavors, overcome and escalate project challenges promptly.
• Effectively communicate as an individual and as part of the client-facing project team, respecting issues and escalating when efforts have been exhausted.
• Clearly and effectively communicate project metrics, timelines, and other details on handoffs to colleagues.
• Ensures survey quality using current market research methodologies.
• Project setup at the start of shift ensuring that our call centers are prepared operationally with materials readily available for them
• Analyzing resource management and making changes to maintain efficiency
• Evaluate performance with key metrics (maintain accuracy, reduce call-waiting times, configure dialer settings, etc.)
• Other duties as assigned.
Required Skills
• Strong attention to detail and data accuracy.
• Excellent computer skills and proficiency in Microsoft Office suite (Word, Excel).
• Advanced EXCEL skills and experience (Vlookup, Countif, Conditional formatting, etc.)
• Willing to work weekends as needed.
• Organized, professional, and dedicated team player with a positive attitude.
• Demonstrable written and spoken communication skills to meet position duties.
Potential work shifts
Monday to Thursday 3 pm – 12 am EST
Sunday 12pm - 9pm EST