Instructional Technologist, Senior Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Instructional Developer Position Summary: Create engaging, learner-centered eLearning experiences that help users adopt athenahealth products and workflows. This role is remote-based in India and reports to the Instructional Technologist, Manager. This role requires NA% travel annually. About the Team: Our mission is to enable effective product adoption through cohesive, scalable learning experiences that support users at the moment of need. We believe learning should be relevant to users and their organizations, drive measurable performance, and be accessible across diverse learning contexts. We are looking for an Instructional Developer to join our Virtual Training and Design Team and help make that mission a reality. Essential Job Responsibilities: Develop interactive eLearning modules and microlearning assets using Articulate 360 and standard authoring practices. Knowledge of Adobe Creative Suite and Camtasia. Translate instructional design briefs and product requirements into detailed storyboards and scripts. Produce multimedia elements (audio narration, visuals, simple animations) or coordinate with designers to include them in courses. Conduct content reviews and quality assurance checks for accuracy, usability, and accessibility before publishing. Publish and maintain courses in the LMS, manage versioning, and ensure metadata and enrollment settings are correct. Collaborate with subject matter experts, instructional designers, and product owners to validate content and learning objectives. Analyze learner feedback and basic usage metrics to recommend improvements and update content accordingly. Apply instructional best practices and learning science principles to create assessments and practice activities that reinforce skill transfer. Use AI-assisted authoring tools and workflows to speed outline generation, draft content, or suggest improvements; verify and edit AI outputs to ensure instructional soundness and accuracy. Document authoring standards, templates, and process steps to support consistent production and handoffs across the team. Additional Job Responsibilities: Support live virtual sessions or webinars as a co-facilitator or technical host when needed. Assist with basic multimedia editing (audio cleanup, image cropping) to finalize assets for courses. Help maintain a content library of reusable templates, interactions, and graphics. Participate in pilot projects for new authoring tools or learning formats and report operational impacts. Provide occasional troubleshooting support for learners encountering course playback or access issues. Contribute to peer reviews and share best practices within the Virtual Training and Design Team. Expected Education & Experience: 2–4 years of professional experience in instructional design, eLearning development, or a related role. Hands-on experience with Articulate 360, (Storyline, Rise) Adobe Creative Suite and Camtasia and familiarity with common eLearning interactions and templates. Practical knowledge of instructional design principles, learning objectives, and assessment design. Experience publishing and managing content in an LMS and understanding of SCORM/xAPI standards. Basic multimedia skills (audio recording/editing, image handling) and familiarity with asset preparation for web delivery. Strong written communication skills and ability to work with SMEs to clarify technical content. Bachelor’s degree in Instructional Design, Education, Communications, or a related field, or equivalent practical experience. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity