Location: Remote
Employment Type: Full-Time
Role Overview:
Key Responsibilities:
• Share quality feedback with tutors and help them improve their performance.
• Onboard and train new tutors, ensuring they understand EnglishYaari's processes and expectations.
• Monitor tutor adherence to company policies, teaching standards, and operational guidelines.
• Collaborate with Hiring, Quality, and Support teams to ensure smooth tutor management.
• Plan engagement activities and initiatives to improve tutor satisfaction and retention.
• Maintain tutor-related data and track key performance and retention metrics.
• Handle tutor concerns professionally and provide timely resolutions.
Whom We're Looking For:
• Excellent communication and interpersonal skills.
• Ability to deliver constructive feedback in a clear, respectful, and action-oriented manner.
• Strong ownership, problem-solving, and organizational skills.
• Comfortable working with data and tracking performance metrics.
• A collaborative team player who can manage relationships effectively.
Why Join Us:
Senior Quality Insights Manager, Outsourcing Quality
Jobgether
Quality Assurance Manager
Flexiple
Senior Quality Insights Manager, Outsourcing Quality
Etsy
Quality Manager
Parexel
Senior Software Quality Assurance Manager
Hydsoft CO., LTD
Manager, IT Quality
VB Spine, LLC