HR Services Associate Bilingual

Job Description Current work authorization for Canada is required for all openings. You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. The incumbent of this role is required to review and process documents in both official languages (French and English) to meet our industry regulatory obligations. It is required that they demonstrate advanced communication skills in both languages. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. How You’ll Make an Impact: The HR Services Associate Bilingual is responsible for providing a wide variety of administrative support services for the HR Services team. Interacts with all levels of the organization as well as external clients/contacts and supports the day-today operations of the HR Services. 1. Responsible for purchase order creation and arranging invoice payment for the Human Resources department. Purchase Orders are created and adhere to corporate guidelines. Invoice payments are timely and accurate. Invoice tracking report is updated on a timely basis All troubleshooting activities are managed to ensure the timely creation of purchase orders and prompt payment of invoices. Provide guidance and support to various HR stakeholders regarding purchase order creation and invoice payment processes. 2. Provides operational support to the payroll function. Assists with the accurate and timely processing of payroll Assists with bilingual inquiries related to payroll Provides support managing the Fidelity Canada reimbursement programs including assisting with the creation and updating of intake forms, employee follow-ups and program tracking reports 3. Provides support managing the HR Operations mailbox Ensure employee inquiries are replied to in a timely and accurate basis. Assists with bilingual inquiries Assists the HR Operation and Payroll teams with follow-up to employee queries. 4. Provides support for managing our intranet site relating to HR Services Conducts regular audit of intranet site material relating to HR Services Identifies material which requires an update and coordinates with the various groups (i.e Compensation and Benefits, Payroll, HR Operations and Corporate Security). 5. Provides administrative support for duties as assigned with HR Services Provide bilingual support to HR Operations and Payroll teams What We Are Looking For: Highschool diploma (or equivalent experience) Minimum 1 year of experience in an HR Generalist capacity Knowledge of MS Excel, PowerPoint, Word and Outlook Experience Using Workday (or equivalent HRIS tool) The Expertise You Bring: Excellent organizational skills and an ability to multitask and work with minimal supervision Quick to learn new processes and adept at identifying and resolving issues Ability to maintain confidentiality and demonstrate considerable use of tact, diplomacy, discretion, and judgment Flexible and open to continuous change and ambiguity. Must be adaptable, and work effectively within a variety of situations, and with various individuals or groups. Excellent verbal and written communication skills Strong team player who can partner well with the various functions within HR Services Must be bilingual in French and English Total Rewards That Reflect Your Impact We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow. For this role, your total rewards include: Base Salary and Discretionary Performance Bonus: A competitive annual range of $65,000 to $81,000, based on your experience and qualifications. RRSP Contribution : After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements . This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions. Some of the ways we’ll help you feel valued and supported as part of our team: Flexible working arrangements - 100% remote, hybrid, and in office options Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy Parental leave top-up to 100% of your salary for a period of 25 weeks Up to $650 for home office equipment Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice Diversity and inclusion programs, including an active network of Employee Resource Groups Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected] . No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team