HR Services Associate

About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location Hybrid if located in Toronto or Ottawa. Remote for other locations in Canada About the team Our Global HR Services Hub team is a trusted partner in delivering end-to-end employee lifecycle support, including onboarding, offboarding, and managing HR data changes. We provide timely, accurate, and thoughtful guidance to employees and managers - resolving both routine and more nuanced HR matters that require deeper expertise and collaboration. Using ServiceNow as our central platform, we manage employee interactions and support the administration of HR policies. Our team is committed to delivering a seamless, responsive, and empowering experience that supports employees and managers throughout their journey at Kinaxis. Vacancy Status This is an existing job vacancy About the Role As an HR Services Associate, you will be a key member of the HR Service Hub, responsible for delivering enterprise-wide support across a range of HR inquiries, data changes, and reporting needs. You’ll play a critical role in ensuring consistent, high-quality service delivery by following well-defined processes while also identifying opportunities for improvement. This role involves close collaboration with HR colleagues across regions and functions and may include mentoring or training junior team members. What you will do Lead the onboarding processes for the North America and EMEA region, ensuring a seamless and high-quality experience for new hires while driving continuous improvement. Take full ownership of the end-to-end onboarding, benefits administration, and background check processes, maintaining accuracy and delivering a best-in-class onboarding experience. Manage employee inquiries in ServiceNow, resolving Tier 1 and Tier 2 cases and escalating complex issues to the appropriate subject matter experts. Respond to Tier 2 inquiries within your area of expertise, providing thoughtful and timely support to employees and managers Execute core HR operations and service-delivery activities, including maintaining accurate employee records, producing standard and ad hoc reporting, supporting audit and compliance requests, and contributing to HR knowledge content and communications. Contribute to the continuous improvement of HR Service Hub procedures and guidelines Lead or support special projects and initiatives focused on process improvement, self-service, and technology implementation Partner with regional HR teams to enhance procedures and systems while helping to establish and maintain global standards Recommend new approaches, policies, and procedures aligned with business goals and HR innovation What we are looking for 3-5 years of experience in HR operations or Shared services, ideally in a fast-paced, global tech environment 2 years of hands-on experience managing employee lifecycle events, with a strong focus on data accuracy and a customer service mindset Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities without compromising quality Excellent communication and interpersonal skills, with the ability to support employees and managers across all levels A continuous improvement mindset with the ability to follow structured processes while identifying opportunities for enhancement Experience with HRIS and Case Management (e.g., SuccessFactors, Workday, ServiceNow) College diploma or university degree in Human Resources, Business, or a related field or relevant experience Ability to thrive in an agile, rapidly changing environment, with a sense of urgency for high-priority tasks Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: Flexible vacation and Kinaxis Days (company-wide days off) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.