Head of Supply

We are a fast-growing D2C brand in the health and wellness space and we sell premium hardcover books to a large and loyal customer base. We are shipping a physical flagship product globally, with fulfilment across the US, UK, Canada, and Australia via multiple 3PL partners and marketplace accounts across three regions. The company manufactures in Asia at scale, with routine 50k-unit shipments, and is hiring a Head of Supply to own the full end-to-end supply chain.

This role owns everything from factory gate to customer delivery, including:

• Vendor management and manufacturing relationships (Asia-based suppliers)
• Packaging negotiation (cost, durability, sustainability, performance tradeoffs)
• Inbound logistics and global freight coordination
• Forecasting, planning, and inventory health across multiple regions
• Multi-3PL warehouse operations across US, UK, Canada, and Australia
• Marketplace operational health (VTR, listing uptime, carrier compliance, account standing)

Cost discipline is critical, every unit of margin matters, but never at the expense of customer experience, which must be maintained and continuously improved.

You will inherit an existing supply function and team, with full authority to restructure, expand, or rebuild systems where needed.

Reporting Line: This role reports directly to leadership / to one of the co-founders.

Main Responsibilities:

We are looking for someone who is deeply obsessed with operational excellence and systems thinking, someone who naturally builds:

• Scalable supply chain systems
• Operational scorecards and KPIs
• Continuous improvement loops across cost, speed, and reliability

You should have experience scaling physical DTC products internationally, ideally with high-volume, dense product categories.

Strong operational marketplace knowledge is essential, this is not a brand or strategy role, but someone who actively fixes issues like VTR drops, carrier failures, or listing risks in real time.

Your Qualifications:

You should be comfortable working directly with Asian manufacturers and making hard tradeoffs between:

• Cost vs durability
• Packaging weight vs protection
• Sustainability vs unit economics

Main Requirements:

• Proven experience owning end-to-end supply chains for a DTC or eCommerce physical product brand
• Experience managing high-volume manufacturing (10k–50k+ unit shipments preferred)
• Strong experience working directly with Asian manufacturers
• Experience managing multi-region 3PL networks (US, UK, Canada, Australia preferred)
• Deep understanding of logistics, forecasting, inventory planning, and procurement
• Strong marketplace operations experience (Amazon, Shopify ecosystems, or similar)
• Ability to manage unit economics and protect margin at scale
• Proven ability to build systems, SOPs, and operational dashboards
• Strong execution mindset in fast-paced environments
• Hands-on operator, not purely strategic

What We Offer:

• Competitive salary - Benchmarked to market rate with regular reviews as we grow.
• Performance bonuses - Your results are recognized and rewarded. We celebrate people who move the needle.
• Fully remote - Work from wherever you do your best thinking. No commute, no compromise.
• Flexible hours - Async-friendly and autonomy-driven. We care about output, not when you’re online.
• 22 days PTO - 22 days paid holiday plus 4 paid sick days — no questions asked.
• WFH equipment budget - One-time budget to get your home office set up with the IT equipment you need from day one.
• Learning budget - Annual allowance for courses, books, and anything that helps you grow.
• Real ownership - At 100+ people, your work has direct impact. No bureaucracy, no waiting for permission.
• A team that cares - Genuinely warm, highly productive people who show up for each other as much as for the work.

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

Thank you for applying!