Director of Delivery

Join us as a Director of Delivery in our growing Product – Services team! At Alliants, we’re on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences. Our Services organisation plays a critical role in executing complex, client-facing initiatives while supporting the evolution of our platforms and delivery models. Role Focus As Director of Delivery within our Product – Services team, you will own the end-to-end operational performance of Alliants’ deployment and training function from contract signature through to successful customer go-live. Your core mission is to build a global deployment engine capable of delivering the Alliants Experience Platform (AXP) at scale, with precision and repeatability. A primary focus of this role is to drive down cost-of-delivery through aggressive automation. This is a role for a leader who wants genuine ownership. You will line-manage a global team, set the automation agenda, act as the senior escalation point for complex customer and partner issues, and establish the governance that ensures pre-sales commitments are always deliverable. What You’ll Work On and Own Deployment Automation Execution You will own and execute the two-stream deployment automation agenda, focusing on technical data flows and workflow automation triggers. You won’t spend your first year lobbying for buy-in; the mandate is already executive-backed, meaning you can focus purely on executing it to scale the business. Real-Time Visibility Infrastructure You will establish deployment visibility tooling that surfaces pipeline status, active blockers, and root causes at any moment, eliminating the need for manual chasing. Training Commercialisation You will transform our training offering from an operational necessity into a commercial asset. You will improve online content, align updates to product release cycles, and build a contractor network for external commercial delivery. Pre-Sales Governance You will own the boundary between pre-sales and delivery. By building trusted relationships with Sales VPs, you will ensure everything sold is actually deliverable before contracts are signed, bringing the credibility to say “no” and have it respected. Role Details Location : Remote Compensation : $125,000-$135,000 USD Travel : Occasional travel is expected What you’ll bring 12+ years in SaaS delivery roles, with at least 5+ years leading multidisciplinary teams (7+ direct reports, experience managing 20+ across a broader function) and a sustained track record of personally delivering complex enterprise programmes alongside management responsibilities. Demonstrable experience owning and executing deployment automation strategy in a SaaS context — including both technical automation (API integrations, data pipelines) and workflow automation (project lifecycle triggers, action management tooling). Deep, hands-on programme and project delivery capability: has personally delivered complex, enterprise-scale programmes alongside leadership responsibilities; certification (PMP, Prince2 or equivalent) or demonstrable equivalent experience at senior level. Technical literacy across SaaS deployment: APIs (REST/SOAP), cloud infrastructure, data flows, delivery tooling, and AI proficiency — sufficient to own the automation strategy, challenge Engineering on feasibility, and build credible business cases for technical investment Proven track record partnering with senior stakeholders across sales, product, and client organisations to align delivery commitments, manage expectations, and resolve executive-level escalations with credibility and confidence. Demonstrated experience leading delivery teams with clear accountability for performance, proactively addressing challenges and supporting team members to achieve successful outcomes. Proficiency with Salesforce as a delivery operations tool (pipeline reporting, project triggering from opportunity data); working knowledge of Jira and Atlassian tooling. To thrive in this role, you’ll be someone who: Takes full accountability for outcomes and does not wait to be asked; comfortable operating with ambiguity and building structure where none exists. Instinctively looks for repeatable processes that should not require human intervention, and has the technical credibility to turn that instinct into delivered capability. Is able to say no to sales, hold clients and partners to account, and have performance conversations with the team; does this from a place of support and shared purpose, not conflict. Builds trust-based working relationships across Sales, Product, Engineering, and Support; gets alignment without relying on hierarchical power. Operates with complete transparency, follows through on commitments, and builds a team culture where people know exactly where they stand. Lead, develop, and directly line-manage a global team of seven. This team includes Programme Managers, Project Managers, Technical Deployment Analysts, and Training/Readiness resources. Act as the operational command centre for the deployment function. You will own the pipeline, drive accountability, and ensure every engagement is tracked and progressing at pace. Deliver major customer programmes personally alongside your leadership responsibilities. Own and execute Alliants' two-stream deployment automation strategy. This involves technical automation of data flows between Salesforce and AXP , as well as workflow automation of the project delivery lifecycle. Establish real-time deployment visibility tooling that surfaces pipeline status, active blockers, and root causes. Drive the deployment pipeline to reduce time-to-value, accelerate revenue recognition, and ensure cost-of-delivery remains within profitable bounds. Own the training strategy by evolving the Alliants Online University offering and building a contractor-based external training delivery model. Establish and enforce consistent delivery governance and project management frameworks. You will also own the pre-sales delivery boundary, building trusted peer relationships with the Sales VP team to ensure everything sold is deployable. Serve as the senior escalation point for complex customer, partner, and internal delivery issues, bringing VP/CIO-level gravitas to difficult conversations. Who is Alliants and what do we do? Alliants, established in 2009, is dedicated to producing customer engagement technologies and services that pave the way for a more human, sustainable, and promising future for hospitality. At Alliants, we are all in for our people and our industry. What’s in it for you? We know we all work better in an autonomous, collaborative, diverse and equitable space. To support you in becoming the best version of yourself, we offer you: ⚖️ Remote-first flexibility: Work remotely, with support for flexible working and occasional in-person collaboration when it adds value. ✈️ Travel opportunities Regular visits to HQ or client site for client meetings and alignment conversations. 🌍 Nomad-friendly working: Flexibility to work remotely from different locations 🧠 High autonomy & trust: A role designed for independent operators, with clear ownership, minimal micromanagement, and direct impact on day-to-day delivery. 🎉 Inclusive team culture: We strive to create an environment where everyone can do their best work 🌳 A warm welcome: To celebrate you joining Alliants, we’ll plant a Great Oak tree in your honour. Alliants celebrates diversity and is committed to creating an inclusive environment for all employees.