Digital Onboarding Specialist

Digital Onboarding Specialist Join our team to play a key role in supporting our customers realise real value from their learning technologies! We’re looking for a customer-focused and commercially-aware Digital Onboarding Specialist to join our Delivery & Professional Services team here at OL! Who are we? At Omniplex Learning, our mission is simple – to enable organisations to reach their full potential through exceptional digital learning, all in one place. As Digital Onboarding Specialist, you will play a key role in ensuring our digital learning solutions are successfully adopted and embedded. The primary focus is on onboarding and driving adoption of our Localization product, as well as some of our LMS and other authoring tools where required. You will be setting customers up for long-term success, and supporting ongoing adoption and in-life management through strong relationships, data-led insights, and clear workflows. What will you do? As our Digital Onboarding Specialist, you will: Lead the onboarding of new customers to our Localization product , ensuring a smooth and confident transition from implementation to adoption Act as a primary point of contact for Localization onboarding and early adoption, building trusted, long-term customer relationships Support customers in setting up workflows, governance, and best practices to enable scalable and efficient usage Proactively engage customers to drive adoption, address barriers, and identify opportunities for increased usage or account growth, working collaboratively with commercial teams where appropriate Analyse customer usage data and adoption metrics to identify trends, risks, and opportunities for improvement Work closely with Support, Account Management, Delivery, and Product teams to ensure a smooth customer experience Capture customer feedback and insights to help shape improvements to processes, documentation, and the overall customer experience Develop a strong understanding of the product’s commercial model, ensuring customer set‑ups are designed to support a smooth and effective end‑user experience Who are we looking for? You’re customer-centric, organised, and motivated by helping people succeed. You enjoy building relationships, understanding how customers work, and turning insight into action. You’ll thrive in this role if you have: Experience in a customer-facing role, ideally within SaaS, digital learning, or technology-enabled services A strong understanding of customer onboarding, adoption, or customer success principles Excellent communication and relationship-building skills, with the ability to engage stakeholders at different levels A proactive, solutions-focused mindset, with a natural curiosity about how customers use digital tools Strong organisational skills and the ability to manage multiple customer accounts effectively Commercial awareness, with the ability to spot growth opportunities without a sales-driven mindset Experience with learning technologies, authoring tools, or localization is a bonus! What’s in it for you? A competitive salary that reflects your experience and expertise A flexible hybrid working model , with around 2 days a week based in our office in St Albans 25 days of annual leave plus bank holidays, and an extra day for your birthday! An inclusive Private Medical Insurance plan, as well as access to mental health and wellbeing support Group Life Insurance – providing security and peace of mind for you and your loved ones Enhanced family policies Regular social events and activities St Albans