DevOps Support Engineer

Job Overview

Plan A Technologies is looking for a DevOps Support Engineer. In this position, you will support and enhance the AWS-based lab environments, which include more than 250 AWS lab environments made up of Amazon EKS clusters hosting microservices-based applications, as well as legacy application stacks running on Windows Server environments. This role is responsible for lab provisioning, automation, operational support, troubleshooting, and platform improvement.

Please note: you must have at least 4+ years of experience in DevOps, cloud infrastructure, platform engineering, or application support roles and expert knowledge of AWS to be considered for this role.

JOB RESPONSIBILITY

• Provision and support AWS-based lab environments using approved automation processes.
• Troubleshoot infrastructure, Kubernetes, CI/CD, application, and legacy environment issues.
• Build and maintain automation using Terraform, GitHub Actions, Backstage, Argo CD, and related CI/CD tooling.
• Support Amazon EKS environments and cloud-native services.
• Support and troubleshoot Jenkins build pipelines and related CI/CD workflow issues.
• Provide installation, configuration, and troubleshooting support.
• Advantage applications, including Machine Accounting, EZPAY, Player Management, and Bonusing.
• Support VMware infrastructure administration tasks as needed.
• Improve platform reliability, standardization, automation, and operational efficiency.
• Create and maintain technical documentation and runbooks.
• Collaborate with development, QA, release, and support teams.
  
  

Experience

• 4+ years of experience in DevOps, cloud infrastructure, platform engineering, or application support roles.
• Expert knowledge of AWS
• Strong expertise in Linux OS, Windows OS, and SQL Server.
• Hands-on experience with Helm, GitOps workflows, Terraform, Ansible, Argo CD, and Kubernetes deployment tooling.
• Experience supporting proprietary or internally developed enterprise applications.
• Experience with monitoring, logging, and observability tools.
• Hands-on experience with Terraform, GitHub Actions, Jenkins, Backstage, Argo CD, and CI/CD or deployment tooling.
• Strong working knowledge of Kubernetes and Amazon EKS.
• Experience with VMware infrastructure administration and operational support.
• Experience troubleshooting build, deployment, and pipeline issues across CI/CD platforms.
• Experience working in Agile environments with Jira, daily standups, and cross-functional team collaboration.
• Strong troubleshooting and root cause analysis skills across infrastructure, platform, and application layers.
• Ability to support both modern cloud-native platforms and legacy application stacks.
• Strong technical English and clear communication skills.
• Excellent organizational, problem-solving, and analytical abilities.
• Initiative and drive to do great things.
  
  

About The Company/Benefits

Plan A Technologies is an American software development and technology advisory firm that brings top-tier engineering talent to clients around the world. Our software engineers tackle custom product development projects, staff augmentation, major integrations and upgrades, and much more. The team is far more hands-on than the giant outsourcing shops, but still big enough to handle major enterprise clients.

Read more about us here: www.PlanAtechnologies.com .

Location: Work From Home 100% of the time, or come in to one of our global offices. Up to you.

Great colleagues and an upbeat work environment: You'll join an excellent team of supportive engineers and project managers who work hard but don't ever compete with each other.

Benefits: Vacation, Brand New Laptop, and More: You’ll get a generous vacation schedule and other goodies.

If this sounds like you, we'd love to hear from you!