L2/L3 Production Support Engineer - Azure (Cosmo DB & AKS)

L2/L3 Production Support Engineer - Azure (Cosmo DB & AKS) apply now We usually respond within a week 🌍 About Keyrus Keyrus is a global consulting and technology company focused on making data matter — truly matter — from a human perspective . Founded in 1996, Keyrus operates in 28+ countries across 5 continents , with more than 3,300 people worldwide . Our strength comes from combining deep expertise in Data & Analytics, AI, Digital, and Management Consulting with a strong understanding of business realities. Data is never the goal in itself. We use data to shape understanding, design meaningful experiences, and enable better, real-life decisions . At Keyrus, we also believe companies have a responsibility beyond performance. Through our Foundation and ESG initiatives , we actively contribute to sustainability, inclusion, and positive societal impact. #OneTeamOneKeyrus 🎯 The Role At Keyrus , we are looking for a Senior Production Support / DevOps Engineer to support and operate enterprise Java-based platforms in close collaboration with development teams. This role focuses on application reliability, cloud operations, and observability , ensuring stable, secure, and performant systems across Azure environments. The position sits within the same delivery unit as Java developers, acting as a key link between development, cloud, and operations . 📍 Job location: Pune or Bangalore (Hybrid - 3 days per week in the office) 🕒 Contract type: Permanent 🗓 Target start date: April / May 2026 ⏰ Working hours: Full-time (40h/week), shifts switch between APAC and GMT timezone APAC shift: 6:00 AM to 3:00 PM IST EMEA shift: 1:00 PM to 10:00 PM IST India General shift: 10:00 AM to 7:00 PM IST 💵 Compensation: INR 20,00,000 – 42,00,000 per year Note: All applications must be submitted in English. 💥 Your Impact In this role, you will: Provide production support for business-critical applications, ensuring availability, performance, and reliability. Work closely with development teams to support application troubleshooting, including log analysis and root cause investigation . Support and monitor REST APIs and distributed application components. Operate and support applications deployed on Azure Kubernetes (AKS) . Manage and support cloud services on Microsoft Azure , including: Azure Cosmos DB Azure SQL Server Azure Static Web Apps Blob Storage Static Web Apps Support Snowflake environments for data access and operational troubleshooting. Perform Unix/Linux operational tasks and environment-level troubleshooting. Execute and support DevOps processes , including deployments, releases, and environment validation. Implement and use monitoring and observability practices to proactively identify incidents. Handle incidents, service requests, and changes using ServiceNow . Manage batch processing and scheduling activities using Control-M . Maintain technical and operational documentation in Confluence . Use GitHub and Azure DevOps (ADO) for source control, pipelines, and collaboration. Collaborate within Agile delivery teams and contribute to continuous service improvement. ⚡ What Makes This Role Challenging You will work in complex, evolving client environments You are expected to balance delivery quality with pragmatism You will collaborate with diverse profiles across functions and cultures Autonomy increases with seniority — so does responsibility 👤 What We’re Looking For Must-haves At least 5 years of strong experience in Production Support / DevOps roles within enterprise environments. Hands-on experience supporting applications , including troubleshooting and log analysis . Experience with Unix/Linux systems is a good-to-have. Experience supporting APIs and service-based architectures. Strong experience with Microsoft Azure , including: Kubernetes (AKS) Azure Cosmos DB Azure SQL Server Azure Static Web Apps Blob Storage Proficiency in SQL Experience with GitHub Good understanding of DevOps practices and operational workflows. Experience with Monitoring and Observability tools, preferably Dynatrace . Experience with Snowflake is a good to have (available to upskill) Nice-to-haves Java / Springboot knowledge Experience in consulting environments Exposure to international or multicultural projects 💰 How Our Salary Ranges Work At Keyrus, salary ranges reflect different levels of mastery and impact within the same role — not different job titles. Bottom of the range You meet the core requirements and will need ramp-up time and support. Middle of the range You are fully autonomous from Day 1 and deliver consistently. Top of the range You are a reference for the role, mentor others, and raise the bar for the team. Final offers are based on experience, autonomy, scope, and market context , and are discussed transparently during the process. 🎁 What We Offer Hybrid work model (3 days/week in office) 18 paid leaves + 9 public holidays ₹5L medical insurance + ₹10L accident insurance Competitive fixed salary with EPF & statutory benefits International consulting exposure with Keyrus clients Discretionary Bonus Scheme Referral Bonus Scheme Training & Development via KLX (Keyrus Learning Experience) 💙 Why Keyrus? Joining Keyrus means joining: A market leader in Data Intelligence A company where people, trust, and diversity are core values An environment that values ownership, flexibility, and innovation A place where different backgrounds and perspectives are not just welcomed = they are essential We believe diversity drives better thinking, stronger teams, and better outcomes. Everyone belongs at Keyrus. ♿ Equal Opportunity Statement We are committed to building an inclusive workplace and encourage applications from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or any other protected characteristic. Department Data Architecture & Engineering Locations Bangalore, Pune Remote status Hybrid Yearly salary INR2,000,000 - INR4,200,000 Pune Workplace & Culture We love having fun! 🎉 Whether it is a Halloween competition, International Women's Day breakfast, knowledge sharing sessions or a party...it's always fun to meet your colleagues. Our welcoming offices are available to anyone not working at the client site or from home. We also promote a healthy life-style by organising sports events and challenges 🏃 as well as access to a fantastic healthcare plan 😍 .