Delivery Manager

Explore Your Next Role at Sapiens Jobs Senior Location Bangladore, India Working Model Fulltime, Hybrid Req ID 12345 Add to my Favorites Copy Link Req ID: 56390 Location: Title: Delivery Manager, Production Support Location: Remote Job Description: As a Delivery Project Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations. What you’ll do: Project Delivery Management: Oversee the planning, execution, and delivery of production support projects, ensuring they meet scope, time, and quality standards. Incident and Problem Management: Lead the resolution of high-priority incidents, conduct root cause analyses, and implement preventive measures. Client Communication: Serve as the primary point of contact for clients regarding production support issues, providing regular updates and managing expectations. Cross-Functional Coordination: Collaborate with development, QA, infrastructure, and other internal teams to facilitate seamless support operations. Process Improvement: Identify opportunities to enhance support processes, implement best practices, and drive efficiency. Reporting and Documentation: Maintain accurate records of support activities, prepare reports on service performance, and document lessons learned. Requirements: Experience: Minimum of 5 years in project management within a production support or IT operations environment. Technical Proficiency: Familiarity with insurance software systems and understanding of ITIL frameworks. Project Management Skills: Proven ability to manage multiple projects simultaneously, with strong organizational and time-management skills. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: Industry Knowledge: Experience in the insurance or financial services sector. Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms. Key Competencies: Analytical Thinking: Ability to analyze complex problems and develop effective solutions. Leadership: Strong leadership skills to guide cross-functional teams and drive project success. Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction. Adaptability: Flexibility to manage changing priorities and work in a dynamic environment. At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-Remote About Sapiens Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally. For More information visit us on www.sapiens.com . Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds. Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process: Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations. 1 Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture 2 Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens 3 Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape 4 Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead 5 Disclaimer Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to [email protected] .