Customer Support Officer

Contractify is a leading Belgian SaaS company dedicated to providing companies with a 100% compliant and flawless contract management solution. Since our start in 2015, we have grown into a user-friendly and AI-driven automation platform, helping businesses approve, sign, centralize and manage all contracts within a secure and compliant contract library. It is in our DNA to deliver top service to our customers. It’s why reviewers always give us maximum points for customer support. To continue delivering the same quality to an ever-growing customer portfolio, we are looking for an enthusiastic colleague to strengthen our team. You will be part of a fantastic team of highly motivated people with the same goal: to help build Contractify's success story. Startdate: January, 2026 **Customer Support** * Be the first point of contact for customers via support portal Zendesk and phone. * Diagnose issues, troubleshoot problems, and guide users toward solutions. * Turn “I’m stuck” moments into “Wow, that was easy!” experiences. * Maintain accurate customer records and track support interactions using our ticketing system/CRM. * Share customer insights with the product team to influence roadmap decisions. * Broadcast webinars for new product releases or product tips & tricks. * As a power user you will help test the software and gather feedback to improve software, services and user experience * Advice users with the newest product developments and solutions * Actively contribute to improvements in processes ✍️ **Content Creation** * Write clear, friendly, and engaging content—help articles, product updates, tutorials and email campaigns to customers. * Translate technical features into easy-to-understand, customer-focused language. * Collaborate with marketing to create content that educates and delights. * Keep content fresh, consistent, and aligned with our brand voice * 1–3 years in a customer support, content, or SaaS-related role. * Excellent writing and communication skills (you _love_ explaining things clearly) in Dutch and English. * Empathy and patience—you know how to make customers feel heard. * A knack for organization and juggling multiple priorities without dropping the ball. * Bonus: experience with SaaS, or creating product documentation. * Permanent contract (fulltime or 4/5) with a competitive salary, bonus system and extralegal benefits (meal vouchers, eco vouchers, mobile phone subscription, laptop, health insurance, group insurance, ambu & health plan with Alan ...). * Flexible remuneration/cafeteria plan * Personal growth opportunities. * Flexible working hours. * We work in a 40-hour week, which entitles you to a number of extra holidays (12 extra days in the case of full-time employment). * Fun and relaxed atmosphere in a team of young, ambitious people (weekly wrap-up drinks on Friday afternoons, team building, free podium, etc.). * Daily fresh soup. * Combination of remote work (3 days) and work in the office (2 days) Are you drawn to this fantastic opportunity? If so, don't hesitate to apply right away! Should there be a mutual interest, we would be delighted to welcome you to our warm and ambitious team!