Customer Success Specialist

About the Opportunity

Our client is a growing GovTech provider dedicated to building innovative platforms that power local economic development. They provide mission-critical data and software tools that enable economic development professionals to better manage, support, and promote local businesses. As a trusted technology partner, they are deeply committed to empowering local communities and have rapidly expanded their footprint across North America.

Our client operates as part of a larger portfolio of best-in-class software and IT-enabled organizations dedicated to the public sector. This broader network empowers government agencies to streamline administrative workflows, enhance operational efficiency, and strengthen civic engagement by delivering exceptional, user-friendly technology.

About the Role

To support an expanding customer base, our client is seeking a Customer Success Specialist to join their fully remote team. This role focuses on supporting a growing network of cities, counties, and economic development organizations (EDOs). You will work closely with government and community leaders to maximize the value they receive from the platform—guiding them through onboarding, resolving inquiries, developing knowledge base resources, and facilitating educational webinars to ensure long-term partner success.

Key Responsibilities

• Guide cities, counties, and EDOs through onboarding and help them hit the ground running
• Be a responsive, knowledgeable point of contact for customer questions and day-to-day support
• Build and maintain knowledge base articles, guides, and self-serve resources
• Plan and facilitate webinars that educate and empower our government and community users
• Partner with internal teams to surface customer feedback and improve the overall experience
• Help ensure the communities we serve are set up for sustained, long-term success

Required Qualifications & Attributes

• Public sector - Experience working in or alongside cities, counties, EDOs, or similar government and community development organizations
• Customer success - 2+ years in Customer Success, Account Management, or a client-facing support role, ideally serving public-sector or mission-driven customers
• Comfortable building strong relationships with government staff and community stakeholders
• Organized, responsive, and proactive, you solve problems before they escalate
• Able to consult customers on best practices and applications of our software
• Genuinely excited about supporting local governments and economic growth
• A strong communicator who thrives in both 1:1 support and group settings, like webinars
• Self-directed and reliable working remotely across distributed teams and time zones

What Will Help You Stand Out

• Experience with CRM tools, data platforms, or SaaS products.
• Familiarity with how cities, counties, or EDOs operate.

If you like helping others succeed, enjoy building relationships, and want to make a real impact across communities, we'd love to hear from you!