Sr. Specialist, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Specialist, Customer Success based in the United States. This is a high-impact client-facing role focused on managing complex, strategic healthcare partnerships across a diverse portfolio of enterprise clients. You will act as a trusted advisor and operational lead, ensuring clients receive exceptional service, measurable value, and strong long-term outcomes. The role involves close collaboration with health plans, internal teams, and external stakeholders to optimize program performance and drive engagement. You will support the full client lifecycle, from onboarding through renewal, while identifying growth opportunities and mitigating risks. This is a highly cross-functional environment requiring strong analytical thinking, communication skills, and relationship management expertise. You will play a key role in ensuring client satisfaction, retention, and expansion across critical healthcare partnerships. Accountabilities: In this role, you will support and manage strategic client relationships, ensuring strong execution, high engagement, and measurable outcomes across a complex healthcare portfolio. Serve as a primary support partner to senior client success leadership for a portfolio of enterprise healthcare clients. Manage day-to-day client relationships and ensure consistent communication with key stakeholders, including HR leaders and health plan partners. Support client onboarding, implementation, and ongoing engagement activities across multiple stakeholders and systems. Assist in preparing and delivering business reviews, performance updates, and renewal discussions. Monitor program performance metrics such as utilization, ROI, member engagement, and satisfaction, identifying risks and opportunities. Coordinate communication and alignment between clients, health plans, and internal teams to ensure smooth program execution. Support renewal preparation, contract discussions, and expansion opportunities through data gathering and insight development. Prepare reports, presentations, and documentation to communicate program value and performance trends. Assist in managing engagement campaigns, outreach programs, and client marketing initiatives. Support issue resolution and escalation management to ensure timely and effective client support. Requirements: You bring strong client success experience in complex, multi-stakeholder environments, ideally within healthcare, benefits, or enterprise services. 5–7 years of experience in client success, account management, or strategic client relationship roles. Experience managing or supporting complex B2B client portfolios with high-value contracts. Background in healthcare, health plans, insurance, benefits administration, or related industries is strongly preferred. Strong ability to analyze performance data and translate insights into actionable recommendations. Excellent communication and stakeholder management skills, with the ability to work across multiple organizations. Experience supporting renewals, client retention, and growth initiatives in a client-facing role. Proficiency with CRM systems (e.g., Salesforce) and Microsoft Office tools. Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. Ability to work independently while coordinating closely with senior leadership and cross-functional teams. Strong problem-solving mindset with a focus on client outcomes and operational excellence. Benefits: Competitive salary range of $70,000–$80,000 USD (remote role) Comprehensive medical, dental, and vision insurance coverage 401(k) retirement plan with company match Flexible time off policy and 13 paid holidays Life insurance, disability coverage, and supplemental protection plans Mental health and wellness support programs Remote-first work flexibility Opportunity to grow within strategic client success and healthcare partnership roles Exposure to high-impact healthcare programs improving member outcomes at scale. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1