Customer Success Manager (Remote)

This role is part of the Jobright TNT - the private hiring network connecting top talent with top AI startups like Perplexity, Mercor, Cresta, Suno and 150 more.

This is not a mass job posting. Only select, high-signal candidates are invited to Jobright TNT and recommended directly to hiring teams

Hiring Company: Artisan

One-liner: Artisan is building AI employees for GTM teams, starting with Ava, an autonomous AI BDR that runs outbound end to end.

Salary: $65K/yr - $90K/yr

Why Join Us:

Role Responsibilities

• Serve as the primary point of contact for a portfolio of Artisan customers

• Guide new users through onboarding and implementation, ensuring they quickly realize value

• Provide ongoing support and education to help customers get the most out of Ava and other AI products

• Monitor account health and proactively address risks of churn or disengagement

• Collaborate with Product and Support teams to communicate user feedback and resolve issues

• Help build and maintain documentation, FAQs, and customer education materials

• Support the development and execution of customer success playbooks and processes

• Track key customer success metrics and maintain up-to-date records in our CRM

• Assist with new feature rollouts, adoption campaigns, and customer outreach

Qualitications

Required

• 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role

• Passionate about helping customers win and solving problems with empathy

• Strong communication skills, both written and verbal

• Tech-savvy and comfortable learning new tools and platforms quickly

• Highly organized and able to manage multiple priorities at once

Preferred

• Experience at a startup or fast-growing company is a big plus

How can I join Jobright TNT:

If this is your first time applying to a Jobright TNT role, the process works as follows:

1. Apply to your first Jobright TNT role

2. We review your background to determine if you meet the TNT quality bar

3. If qualified, your application is directly recommended to the employer

4. Once accepted into TNT, you may be:

- Invited to apply for other exclusive TNT-only roles

- Invited to private, invite-only hiring events with top startups

You will be notified of your TNT selection result.

PS: All Jobright TNT roles are 100% real, directly hired by top AI startups we partner with, and come with priority review and higher response rates than the normal application queue.