Customer service Executive

This position is for a Healthcare entity, it can be taken as Full time or Part time Responsibilities: Customer Service - Help in Registration form and Insurance form completion process - Assist patients to complete all necessary forms and documentation including medical insurance - Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required) - Send patient to concerned counter. Assist patient if required in reaching to the counter - Organizing and maintaining patient records, consent forms, payment forms, etc. - Ensure patients are informed if a clinician is running late or called out - Ensure hygiene standards are maintained - Organize and maintain forms and office stationery required for front desk activities - Ensure all standard protocols set by organization are maintained - Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times - Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc. Appointment Handling and Scheduling - Book appointments over phone as well as through walk ins - Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.) - Schedule appointment requested through websites and SMS - Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc. - Determine the financial status of patients and their eligibility for health services - Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted) - Confirm all appointments for the following day over telephone on a daily basis Insurance - Check with Insurance Coordinator for cases requiring approvals - Coordinate with Symphony for insurance related matters - Check with Insurance Coordinator the status of the Insurance card produced by the patient - Check with the Insurance coordinator about the packages covered Records & Data Management - Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail - Maintain medical records and report when required - Make spreadsheets, manage data and create documents on computers using desktop publishing programs - Cross verify and file all lab reports in the absence of the MRD - Enter all lab reports file numbers clinician wise Job interactions - Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc - Works closely with external stakeholders to handle queries and feedback