Customer Service Agent

Join Our Team at TSA Group - Australia! Do you live to create unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team! About the Role: As a Customer Service & Claims Consultant, you will be the voice representing our insurance partner, IAG, resolving customers' motor insurance claims. Your role would encompass supporting customers through this process commencing the repair process and provide an exceptional experience to customers. You will build rapport and provide a positive customer experience, whilst effectively resolving their enquiries. This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching, ensuring you are set up for success! What You'll Be Doing : Customer Interaction: Receive and manage inbound customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently. Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision. Detailed Reporting: As you will be the first-person responder to the customer, it will be critical to record accurate descriptions and note-taking of their issue, as once you have finished the call, the claim will be passed on to our repair teams. Why You'll Love Working With Us: Comprehensive Training: Enjoy fully paid, hands-on training with our 4-week program designed to set you up for success. Flexible Work Options: After mastering your role, transition to a hybrid work model with the option to work from home multiple days a week. Rostering Flexibility: Willing to work a rotating Monday to Friday roster between 8 am - 6 pm, and able to work certain public holidays with penalty rates. Modern Workspace: Experience our brand-new office located on Bourke Street when working in the office. Career Growth: Take advantage of our internal development programs and advancement opportunities within the company. Supportive Culture: Join a team dedicated to supporting everyday Aussies during challenging times. We celebrate and reward hard work in a collaborative environment. What We're Looking For: Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect. Customer-Centric: Passionate about delivering outstanding service and making a positive impact. Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements. Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience. Tech-Savvy: Comfortable with multitasking and navigating various computer systems. Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions. Home Office Ready: A stable internet connection and a suitable work-from-home setup. If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us. Why You'll Love Working with Us #TSAWays: Join a unique culture that's all about growth, recognition, and fun! Career Growth: Climb the ladder with opportunities for internal progression. Great Training: Enjoy full training with ongoing coaching and development. Recognition: We celebrate our people with vibrant and rewarding programs. Supportive Team: Be part of a fun, friendly, and supportive team. Want to know more? Check out our social media pages: Website: https://tsagroup.com.au/ i nstagram: tsa_group_ LinkedIn: https://www.linkedin.com/company/tsa-group-australia/ Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @ tsagroup.com.au ). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected] .