Customer Service Agent (casual) | HQ Sydney

Customer Service Agent (casual) | HQ Sydney Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experience Online Customer Experience agent to join our Hive! apply here xx We usually respond within three days Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experience Online Customer Experience agent to join our Hive! About Honey B Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brands. We inspire, create curiosity, and empower women through their beauty and confidence. The Role As the Customer Service Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs .xx This is a casual remote position with flexible shifts available across Monday to Sunday. Availability between 8:00am and 9:00pm is required. Key Responsibilities Manage ticket requests through Zendesk portal in line with KPI’s – providing red carpet customer experience. Educate and guide customers around product that best intrigues their honey b needs. Communicate with customer via online platforms, chat line, telephone, and email. Any additional support & tasks as required. Your Sweet Spots (About You) Minimum 2 years’ experience in Retail or Online Customer Service environment Customer experience driven, communications expert with positive outcomes at front of mind. Bubbly attitude, people orientated, and open minded. Proven experience in fast paced working environment with ability to achieve set KPI’s. Experience in working across multiple systems at one time. Ability to understand and utilise company policies & processes. Enjoys collaborating with broader teams to achieve high commercial outcomes. Ability to deescalate situations and turn a potential negative experience into a positive one. Calm under pressure with proven ability to work within deadlines. Ability to work autonomously & within a team environment. This is an online customer service position. And does require flexible availability: including late nights, weekends, and public holidays. Honey Benefits Hybrid Working Arrangements, 3 days in the office and 2 days WFH Birthday, Wellness & Parental Leave Generous Product Discounts Convenient Sydney CBD Office We love you just the way you are, honey xx Honey Birdette is an equal opportunity employer. Here at HB we value honeys of all shapes, sizes, ethnicities, and orientations - at the end of the day, we’re all lovers. If you’ve been longing for a workplace that’s fuelled by self-empowerment & self-love, please apply! We can’t wait to meet you, honey .xx Department Customer Obsessive Role Customer Obsessive Agent Locations Honey HQ Remote status Hybrid