Customer Relations Agent

About Teya Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers. Your mission 🚀 Join an energetic and diverse Customer Relations team , where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Answer incoming calls, emails, and web chats from customers. 📞 Address customer queries, questions, and escalations promptly and professionally. 💬 Provide first-line advice on general issues to customers and other parties. 🤝 Maintain accurate and consistent record keeping, updating notes on the database. 📈 Handle customer complaints efficiently, escalating when necessary to senior management. ⚠️ Assist senior management by identifying trends and issues for improvement. 📊 Gather feedback from customers and communicate it effectively within the company. 🗣️ Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments. 💡 Your Story 📖 You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English. You're fixated on the customer and everything we can do to serve them; Confident in communication and interpersonal skills; Fiercely competitive and relentless when it comes to goals and targets; Eager to learn and improve every day: you have great energy and passion for what you do; Spontaneous and certain in your ability to overcome obstacles; Previous experience in a similar role is desired but not mandatory; The best part about you is that you have a gift for quickly finding common ground with every type of person! The Perks 😊 Permanent contract with 6 month probation period Work in a friendly, comfortable, and relaxed environment Enjoy flexible working hours that align with team needs Weekday shifts only: no nights, weekends, or holidays. Receive up to 26 days of vacation 3 fully paid days for unexpected health issues Monthly food allowance, and other benefits like Health Check High-quality hardware is provided for work, ensuring a smooth working experience Structured onboarding program for all new employees Hybrid work - 3 mandatory office days and 2 days work from home Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.