About this role
Job Details Position: Customer Support (Croatian Market) Location: Athens, Greece available onsite or remote Shift: Rotational 8-hour shifts between 09:00 and 19:00 Work Schedule: 40 hours per week (5 days/week) Contract Type: Permanent Monthly Salary: 1,200 Salary Structure: Paid over 14 months per year Additional Compensation & Benefits: 2 extra salaries (Summer & Easter bonuses) Christmas bonus included Meal allowance provided 3 weeks of fully paid hotel accommodation upon arrival 300 relocation bonus Full assistance with legal hiring documents and local registration About the Role Join our team as a Croatian-speaking Customer Service Agent , based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day. Responsibilities: Handle incoming calls, chats, and emails from customers and partners Research and resolve inquiries efficiently and accurately Support partners with room, rate, and availability questions Provide information using internal systems and tools What You Bring Fluent in Croatian and English At least 6 months of experience in customer service, hospitality, retail, or F&B Excellent communication and multitasking skills Comfortable with computers and online systems Resident of Greece or willing to relocate with company support What You Can Expect Supportive and approachable leadership A diverse, inclusive, and community-focused environment Ongoing learning and career development opportunities 25 days of annual leave per year