Customer Operations Associate

Job Summary:

We are seeking a proactive and customer-focused Customer Operations Associate to support daily customer operations in a remote environment. The ideal candidate will manage customer inquiries, coordinate internal processes, resolve operational issues, and ensure a seamless customer experience while maintaining high service standards.

Key Responsibilities:

• Handle customer inquiries and operational requests via email, chat, phone, or ticketing systems
• Coordinate with internal teams to resolve customer issues efficiently
• Monitor customer accounts, orders, subscriptions, or service requests
• Maintain accurate customer records and update CRM systems
• Track operational metrics and customer satisfaction indicators
• Assist in onboarding new customers and resolving service-related concerns
• Escalate complex issues to relevant teams when necessary
• Support process improvements to enhance customer experience and operational efficiency
• Prepare reports and documentation related to customer operations

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Commerce, Customer Service, or related field
• 1–3 years of experience in customer operations, customer support, or operations roles
• Strong communication and interpersonal skills
• Familiarity with CRM and ticketing tools (Zendesk, Freshdesk, Salesforce, HubSpot, etc.)
• Proficiency in Microsoft Excel, Google Sheets, and MS Office tools
• Strong organizational and multitasking abilities
• Problem-solving mindset with attention to detail
• Ability to work independently in a remote environment

Preferred Qualifications:

• Experience in SaaS, e-commerce, fintech, or customer-centric industries
• Knowledge of customer lifecycle management and service operations
• Familiarity with KPI tracking and reporting
• Experience working with global or distributed teams
• Basic understanding of operational workflows and process optimization