Client Experience Specialist

About Oguz Law We are Oguz Law, a successful and empowering law firm based in California. We provide services in immigration, personal injury, corporate, and trademark law in the United States. As a leading San Francisco Bay Area-based law firm, we cover all cities in California, from Concord and San Jose to Lafayette, San Diego, Los Angeles, and Walnut Creek. Beyond our location, we offer our services on a global scale, reaching clients not only across the United States but also in various international locations. Oguz Law is focused on making our clients’ American dreams come true with our professional team of nearly 90 experienced legal professionals. As a multicultural and multilingual team, we are committed to supporting our clients through accessible, inclusive, and collaborative legal services. By leveraging technology and innovation in everything we do, we provide efficient and tailored assistance for our clients’ needs. To define our services, we specialize in helping entrepreneurs and immigrants start and structure successful ventures and support immigrants seeking a fresh start in the U.S. or justice after an injury. Moreover, we handle global hiring and fundraising, assist immigrants in smoothly completing visa processes, and lead business owners in navigating intellectual property matters safely. Committed to forward-looking, results-oriented solutions, we customize our approach to address our client’s unique goals and needs, representing the interests of foreign and domestic businesses, entrepreneurs, investors, and immigrants in the legal environment of the United States. About the role We are seeking a Client Experience Specialist with at least 1-2 years of hands-on experience , will improve customer satisfaction, loyalty, and retention by managing the end-to-end customer journey and optimizing interactions. This remote position is ideal for a candidate who is fluent in Turkish and English and has a strong interest in our areas of practice. Working hours for this role are between 09:00 and 17:00 according to the U.S. Central Time Zone, which corresponds to 17:00 in the evening and 01:00 in the morning Türkiye time. What you'll do Monitor client feedback on social media platforms, online communities, and review websites Identify and report negative feedback or misinformation related to the firm Assist in responding to comments, reviews, and client concerns in a professional and solution-oriented manner Work with internal teams to resolve client issues and improve service processes Track recurring complaints or client concerns and report insights to management Help improve the overall client journey from initial contact to case completion Support initiatives aimed at increasing client satisfaction and loyalty Qualifications Bachelor’s degree in a related field is preferred 1–2 years of experience in customer service, client relations, customer experience, or a similar role Strong written and verbal communication skills in English Ability to communicate professionally and calmly in challenging situations Strong attention to detail and problem-solving skills Comfortable working with online platforms Ability to analyze feedback and identify patterns or recurring issues Familiarity with online reputation management or customer satisfaction processes