Change Management Lead / Manager

Change Management Lead / Manager Role Overview This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution. Key Responsibilities Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives. Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations. Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities. Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early. Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery. Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps. Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams. Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts. Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change. Coordinate with operational leaders on SOP updates, training plans, and team readiness activities. Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program. Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.