LeadSimple & AppFolio Process Improvement Manager

We are seeking an experienced Process Architect to help design, optimize, document, and automate operational processes across a growing property management organization. This role is ideal for a highly analytical professional who enjoys evaluating workflows, identifying inefficiencies, and building scalable systems that improve operational performance.

The successful candidate will bring extensive experience with property management systems, process documentation, SOP development, and the integration of AI-driven solutions. This position partners closely with leadership to create sustainable operational frameworks that support company growth and improve team productivity.

Key Responsibilities

• Analyze existing workflows and identify opportunities for process improvement and automation.
• Develop, document, and maintain detailed Standard Operating Procedures (SOPs) across departments.
• Design scalable operational systems that improve consistency, accountability, and efficiency.
• Evaluate and optimize business processes using data-driven decision-making.
• Implement and manage workflow enhancements utilizing AI and automation tools.
• Collaborate with department leaders to ensure processes align with organizational objectives.
• Create process maps, workflow diagrams, and operational documentation.
• Identify repetitive tasks and implement automation strategies to reduce manual workload.
• Monitor process effectiveness and recommend continuous improvements.
• Support organizational growth by developing repeatable systems and best practices.

Required Qualifications

• 3+ years of experience in process improvement, operations management, business systems, or process architecture.
• Strong experience creating, documenting, and implementing SOPs and operational workflows.
• Hands-on experience with AppFolio and LeadSimple.
• Recent experience integrating AI tools and automation solutions into business processes.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to independently manage projects and priorities in a remote environment.
• Excellent written and verbal English communication skills.

Additional Information:

• Location: Remote
• Schedule: Monday–Friday, 11:00 AM – 8:00 PM Eastern Time
• Compensation: $12 - $15 per hour based on experience.