Business Process and Systems Manager

Description Position Summary The Business Process and Systems Manager (BPSM) is responsible for the day-to-day administration, optimization, and strategic ownership of the company’s enterprise resource planning system, Infor CloudSuite Distribution (CSD). This role reports to the Director of IT & eCommerce and serves as the primary system owner for ERP configuration, integrations, automation, reporting, documentation, and ongoing modernization. This role is accountable for the performance, reliability, and continuous improvement of the ERP environment and its integrations. It is dedicated to information systems administration and ERP project execution, with a strong focus on automating and enhancing ERP-driven accounting and operational workflows to reduce manual effort and ensure the system remains scalable, efficient, and aligned with business needs. Key Responsibilities Own day-to-day administration and health of the ERP system, Infor CloudSuite Distribution (CSD), and its integrations, including EDI, eCommerce, BI tools, financial systems, TWL (warehouse logistics), APIs, and third-party platforms Serve as system owner for ERP configuration, security, workflows, integrations, change management, data governance, and access controls, including maintaining documentation, SOPs, and training materials Own and drive ERP development, enhancements, and ongoing support with third-party vendors while serving as the primary liaison between IT, accounting, operations, and external partners, including ticket management, prioritization, testing, and release coordination Provide advanced ERP user support and serve as the escalation point for system issues, leveraging working knowledge of SQL, scripting, APIs, and data structures to troubleshoot and resolve technical problems Own ERP reporting and dashboard strategy while analyzing and modernizing accounting-related processes (AR, AP, invoicing, reconciliation, GL balancing) to deliver accurate insights and eliminate manual effort through automation and AI-driven solutions Plan and execute ERP upgrades, patches, and releases while balancing day-to-day administration with strategic optimization initiatives and long-term ERP roadmap planning, ensuring stability and minimal business disruption Key Competencies ERP system ownership and operational accountability, including vendor coordination and cross-functional communication Strong analytical and troubleshooting skills with a focus on process automation and continuous improvement Ability to balance daily user support with strategic project work, supported by a structured approach to user training, documentation, and system governance Requirements Requirements 5+ years of experience in ERP administration or business systems roles Experience owning and administering an ERP system in a distribution, wholesale, manufacturing, or logistics environment, with a strong understanding of accounting and operational workflows Experience managing ERP integrations, including third-party platforms, EDI, and API-based systems, with working knowledge of scripting and data structures for troubleshooting and system support Proven ability to lead process improvement initiatives and reduce manual workloads through automation, including coordinating work with external vendors, consultants, or ERP development partners Strong communication skills with the ability to collaborate across all departments, and to create clear technical documentation and SOPs for both technical and non-technical users Preferred Qualifications Experience with current systems (Infor CloudSuite Distribution, TWL, Billtrust, Sovos Taxware, ProAdvisor, Phocas, Optimizely Configured Commerce) and using AI or automation tools to improve reporting, reconciliation, or exception handling Familiarity with distribution industry workflows (inventory, purchasing, order fulfillment) and experience in ERP modernization, system optimization, or large-scale business process redesign Work Environment Typical office environment with occasional warehouse/store visits when traveling to branches Schedule Hybrid schedule: Monday and Friday remote, Tuesday through Thursday in-office at Corporate Must be flexible to support business needs, including occasional on-site presence on remote days 25% to 50% travel as needed Benefits 401(k) matching Profit-sharing Health, vision, and dental insurance Short-term disability Paid and sick time off Employee discount