Business Development Representative (BDR) – B2B Cloud Communications

About the Company Our client is a Canada-based cloud communications provider with 20+ years of experience, delivering modern phone systems, VoIP, and unified communications solutions to SMB and mid-market businesses across North America. As a Titanium 3CX Partner, the company is known for its deep product expertise, reliable service, and cost-effective solutions. With a lean global team of ~20 employees, the company offers a fast-paced environment where individual contribution and ownership matter. About the Role In this role, you’ll be responsible for building and qualifying a strong top-of-funnel pipeline for the sales team. Reporting into the commercial organization, you’ll focus on outbound prospecting, lead qualification, and booking high-quality discovery meetings for Sales Executives. You’ll work closely with Sales Executives to understand target accounts and messaging, ensuring a smooth handoff of qualified opportunities. What You’ll Do Own outbound prospecting across phone, email, and LinkedIn to identify SMB and mid-market prospects in North America Research target accounts and decision-makers to create relevant, personalized outreach Engage and qualify prospects through structured discovery conversations Book qualified discovery meetings for Sales Executives and ensure clear handoff of context Consistently build and maintain a healthy pipeline of qualified opportunities Track all activities, conversations, and outcomes accurately in HubSpot CRM Collaborate with Sales Executives to refine messaging, targeting, and outreach strategies What We’re Looking For 2–3 years of experience in B2B outbound lead generation, BDR, or SDR roles, preferably in Cloud Communications, SaaS, or technology-driven solutions Prior experience prospecting into the Canadian or North American market Strong written and spoken English, with the ability to engage business decision-makers confidently Comfortable with high-volume, structured outbound outreach across multiple channels Experience using CRM and sales engagement tools such as HubSpot, Apollo, or LinkedIn Sales Navigator Strong research, organization, and follow-up skills Self-motivated, resilient, and comfortable working in a target-driven environment