Associate Account Manager

Re-Leased is the property management platform helping property professionals run better real estate businesses. We’re building AI-powered tools that simplify complexity, reduce risk, and help teams thrive in a digital-first world. Your Role At Re-Leased, our Account Management team is at the heart of how we grow — not just as a business, but in the value we deliver to our customers every day. As an Associate Account Manager, you’ll be joining a high-performing team and building the skills, relationships, and commercial instincts that define a successful AM career. You’ll work alongside experienced Account Managers and Customer Success Managers, contributing to a dedicated portfolio of accounts across the UK region. This is a role for someone who is genuinely curious about customers, motivated by commercial outcomes, and ready to grow into ownership. You’ll support upsell and renewal conversations, help customers get more value from the Re-Leased platform, and develop a deep understanding of the property management market. If you’re ambitious, coachable, and want to build a career in SaaS Account Management — this is your launchpad. Your Responsibilities Support revenue targets by contributing to upsell and renewal conversations across your assigned accounts Contribute to ARR growth, developing your commercial instincts alongside experienced colleagues Provide tailored solutions that align our product suite to each customer’s business needs and goals Collaborate with Account Managers, Customer Success Managers, and Sales to identify growth opportunities and support customers in getting the most from Re-Leased Build strong customer relationships and develop your ability to identify and progress commercial opportunities Maintain accurate client records, including contract updates, renewal timelines, and account activity Facilitate up-skilling and education for customers to maximise their use of the platform Develop your product knowledge and understanding of Re-Leased’s value proposition Your Experience Experience in a customer-facing or commercial role — this could be in SaaS, real estate, account management, sales, onboarding, or a similar discipline An appetite for commercial impact, with some experience in customer or revenue-related environments Familiarity with CRM software (e.g. Salesforce or HubSpot), or a willingness to develop these skills Strong analytical and problem-solving skills, with the ability to explain complex concepts clearly Excellent communication and stakeholder management skills Coach-ability and a genuine desire to learn — you seek feedback and act on it An interest in the commercial real estate or property management space is a bonus Why y ou’ll l ove w orking h ere Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps. Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence. Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us. Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/i-office work. Our culture is very important to us too, and we strongly believe in living out our core values: People First: One team globally; our people and customers always come first. Find a Way: Like a river, we find a way around all obstacles Win or Learn: Our journey for improvement never ends; enjoy the ride! Aim High: We dare to set big goals and love the challenge of achieving them against the odds. Ready to Level Up? Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand. www.re-leased.com