Administration & Scheduling Assistant for a Cleaning Solutions in Australia (Home Based Part Time)

Client Information The client specializes in delivering dependable, high-quality cleaning solutions tailored to meet the specific needs of each customer. Serving residential, commercial, and specialized cleaning sectors, the business is committed to maintaining exceptional service standards, outstanding customer care, and consistently clean, well-maintained environments. Backed by an experienced team, the client helps customers enjoy greater convenience and peace of mind by handling their cleaning requirements efficiently, allowing them to focus on their personal and professional priorities. Job Description • Manage client onboarding, service agreements and participant documentation. • Maintain accurate client records and ensure all information is correctly entered into ShiftCare. • Coordinate rostering and scheduling of cleaning staff while considering travel times and workforce availability. • Monitor and respond to emails, enquiries and client follow-up communications. • Assist with quote preparation and general administrative support. • Develop, document and improve operational procedures and workflows. • Schedule and publish social media content to maintain a consistent online presence. • Support administrative tasks across both the cleaning business and associated NDIS business when required. Must Haves • Residency in the Philippines. Open to Filipinos ONLY. • Previous experience in an Administration, Virtual Assistant or Scheduling role. • Strong written and verbal English communication skills. • Excellent organisational skills with strong attention to detail. • Ability to work independently and proactively identify process improvements. • Experience using ShiftCare or similar care management software is highly regarded. • Working knowledge of Xero and general business administration systems. • Basic Canva and social media content scheduling experience preferred. Nice to Haves • Experience working with NDIS providers, participants or related administration is highly desirable. Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker