Job description
Platinum Outsourcing is one of Australia's fastest growing companies, we are a co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago, currently a global team of 250, we have plans to expand to 500+ employees over the next 3 years.
We are seeking an Administration and Projects Assistant who will play a crucial part in ensuring the smooth running of our client's day-to-day operations and supporting ongoing projects.
Our client is the leading provider of paramedics, event first aid and emergency medical services for public & private events and industry across Australia.
Responsibilities:
Primary Duties
Level 1 Duty Supervisor (Call Centre) Support
Roster changes / sick leave cover
Equipment trouble shooting as per written SOP
Alarm activation review with CCTV access
Logging notes with overtime/roster changes
Escalation to senior DM if required
Admin support (e.g. Orchestrator) for senior DM
Logging and classifying all DM calls to report on, identifying trends and taking action with education opportunities
Maintaining proper file notes for shift withdraws against staff to properly performance-manage staff that repeat withdraw
Immediate Secondary Duties
Employment Support
NA List
Abandonment List
Upcoming expiring quals follow ups
Bookings Support
Quote follow ups based on CRM rule (future role)
Last year event client follow ups (check Orchestrator last year vs this year 3 months in advance, cross reference with MYOB/CRM if not yet RFQ for this year, prompt with email offering our services)
Major event support
Post event reporting
Administration and Projects Assistance
Create orders in MYOB and setup bookings in our rostering system (Orchestrator)
Basic Travel Administration
Post Event Reporting (Excel)
Operations Plans (templated - MS word)
Support for Meetings (Presentations, Agendas, Minutes etc)
Intranet support and maintenance
Support internal comms (mailchimp style)
ISO Accreditation Admin support
Policy and process documentation admin support
Other general admin support to the Executive and Management Team
What we're looking for
Minimum 2 years' experience in an administrative or project support role, preferably within a fast-paced, dynamic environment
Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure
Excellent communication and interpersonal skills, with the ability to interact effectively with colleagues at all levels
Proficient in using standard office software, such as MS Office suite, and the ability to quickly adapt to new systems and processes
A proactive, solutions-oriented approach and a keen eye for detail
Flexibility to work during night shift hours
What we offer:
Work for one of Australia's fastest growing outsourcing companies
HMO Day 1 (Primary and Dependent)
Above market compensation package
20 days leave
Quarterly Massages
Regular team building and company activities
Unlimited opportunities for employee referral incentives
Diverse and supportive work environment
Brand new IT equipment