Spanish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

Mercier Consultancy is pleased to collaborate with Riot Games to offer an exciting opportunity for a Spanish-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a world-leading gaming company committed to delivering exceptional player experiences worldwide. As a Spanish-Speaking Player Support Specialist, you will be responsible for providing excellent support to Spanish-speaking players, ensuring their inquiries and issues are handled promptly and professionally. Your passion for gaming and outstanding communication skills will contribute to fostering a positive and engaging player community. Key Responsibilities Deliver high-quality support to Spanish-speaking players through various channels including email, chat, and social media. Investigate and resolve technical, gameplay, and account-related issues efficiently and accurately. Maintain detailed and accurate records of all player interactions and support cases. Collaborate with cross-functional teams to address complex player concerns and improve overall player satisfaction. Gather and relay player feedback to Riot Games’ development teams for continuous product improvement. Encourage a positive, inclusive, and supportive gaming community through professional and empathetic communication. Stay updated with the latest Riot Games products, updates, and gaming industry trends. Successful candidates will receive full relocation assistance to Sofia, Bulgaria. Fluent in Spanish and English, both written and spoken. Native language and nationality must be clearly indicated in your C.V. and/or Cover Letter. Strong communication and customer service skills. Experience in player support or other customer-facing roles preferred. A keen passion for gaming and understanding of gaming culture. Excellent problem-solving abilities and attention to detail. Ability to work autonomously and as part of a team in a dynamic environment. Familiarity with customer support software and gaming platforms is an advantage. Willingness and eligibility to relocate to Sofia, Bulgaria with full relocation support offered. Financial support during relocation Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses