Slovak Customer Service Specialist Concentrix Sofia

Slovak Customer Service Specialist Concentrix Sofia Workster partners with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to their customers. We are seeking a motivated and skilled Customer Service Representative with Slovak to join our dynamic team. Your Role As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media. Primary touchpoint for our customers who want to communicate with us Be the front line of our services and one of our greatest strengths. Act with professionalism Efficiently solve issues to enhance maximum possible customer satisfaction Your Qualifications Fluency in Slovak, both written and verbal (C2) Good command of English, both written and verbal (B2+) Excellent communication skills Previous experience in customer service or a related field Customer-oriented attitude Good typing and computer skills (MS Office applications) Proficiency in using CRM systems High attention to detail and accuracy in all tasks Ability to work both on your own and within a team High school education The Offer Full-time role with 40h per week, Mo-Fr 08h-20h and weekends 08h-16h Competitive salary with monthly performance-based bonuses Convenient office location, close to bus stations and the metro Comprehensive initial training and onboarding (fully paid by us) Continuous training and upskilling programs through the company university Professional Development and Career Navigation programs to map out the steps in your desired development Health and Wellbeing initiatives Relocation support if needed (accommodation and travel expenses) Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!