Portuguese Customer Service for E-Commerce Platform - Relocation to Greece

Mercier Consultancy is actively seeking a motivated Portuguese Customer Service Representative for our E-Commerce Platform team. This role offers the exciting opportunity to relocate to Greece, with support provided throughout the relocation process. As a key member of our customer service department, you will assist Portuguese-speaking customers by addressing their inquiries, resolving issues, and ensuring a seamless shopping experience. If you are passionate about e-commerce and customer satisfaction, and eager to embrace a new adventure in Greece, we encourage you to apply! Responsibilities Handle customer inquiries and complaints in Portuguese. Provide product information and support related to the e-commerce platform. Resolve customer issues promptly and professionally to maintain high customer satisfaction. Document customer interactions accurately using CRM systems. Collaborate with internal teams to improve customer experience and resolve complex issues. Participate in training sessions to stay updated on product knowledge and customer service best practices.