Polish Speaking Solutions Consultant

Polish Speaking Solutions Consultant Job Overview We are seeking a dynamic Polish Speaking Solutions Consultant to join a leading digital solutions provider in Sofia, Bulgaria. Supporting a high-profile project with the world's largest search engine, you will provide expert, non-technical troubleshooting and customer care for a variety of innovative digital products, services, and platforms (including Google Play Store, gPay, Google for Families, Books, and Movies). You will be part of a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value. Location City: Sofia Country: Bulgaria Your Role & Responsibilities Deliver professional, high-quality customer care and non-technical troubleshooting, maintaining an excellent customer satisfaction rate. Master and efficiently utilize CRM software, ticketing systems, and specific customer service tools tailored to user needs. Engage with customers across multiple communication channels, including phone, email, and chat. Resolve inquiries within agreed service level agreements (SLAs) by leveraging a comprehensive internal knowledge base and established protocols. Meet or exceed performance metrics for first-call resolution, call handling time, and customer satisfaction scores. Collaborate with colleagues to share best practices, exchange knowledge, and contribute positively to overall team dynamics. Your Qualifications Language Proficiency: Fluent communication skills in both Polish and English . Core Competencies: Strong active listening, interpersonal skills, and a deeply customer-focused orientation. Problem Solving: Ability to troubleshoot issues, find creative solutions, and explain complex concepts simply and clearly. Adaptability: Quick learner who embraces change, follows structured guides/processes, and maintains composure under pressure. Motivation: Self-motivated with a strong passion for delivering exceptional service and customer satisfaction. Shifts & Contract Conditions Schedule: Full-time, 10:00 - 18:00 , Monday to Friday. Contract Options: Flexible contract conditions are available, including temporary employment and part-time options. Salary, Bonuses & Benefits Base Salary: €1,585 Gross per month. Additional Allowances: Food allowance and comprehensive Additional Health Insurance. Perks & Incentives: Employee referral bonuses and access to a flexible cafeteria program with 50+ benefits and services to choose from. Training: Fully paid professional training and continuous learning support. Environment: Stable employment with long-term career development opportunities in a positive international environment. Relocation Package (For candidates relocating to Bulgaria) Airport pickup upon arrival. Flight reimbursement of up to 300 BGN (paid out with your first salary). 21 days of hotel accommodation in Sofia. Complete company assistance and guidance with finding long-term permanent rental housing. €1,500 Relocation Bonus (distributed and paid out in 2 installments to provide financial support for transportation, hotel stay, and initial rent).