Polish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

Patrique Mercier Recruitment, in partnership with Riot Games, is excited to offer an excellent opportunity for a Polish-speaking Player Support Specialist to join the team in Sofia, Bulgaria, with fully paid relocation! If you have a passion for gaming and are fluent in Polish, this is your chance to build your career with one of the most prestigious gaming companies worldwide.

As a Polish-Speaking Player Support Specialist at Riot Games, you will serve as the first point of contact for Polish-speaking players, delivering exceptional support and ensuring a seamless and engaging gaming experience. Join a highly motivated and innovative team dedicated to creating outstanding player satisfaction and community interaction.

Your Key Responsibilities

• Provide professional and timely support to Polish-speaking players through channels such as chat, email, and social media.
• Investigate, troubleshoot, and resolve player issues promptly and effectively, maintaining high levels of empathy and professionalism.
• Collect player feedback and communicate insights to improve Riot Games’ products and services.
• Maintain clear and accurate records of player interactions and support cases.
• Collaborate closely with internal teams to enhance support workflows and player experiences.
• Assist in the development and maintenance of support documentation and a knowledge base.

• Fluency in Polish is mandatory; proficiency in English is strongly preferred. Please clearly specify your native language and nationality in your application (C.V. and/or Cover Letter).
• A deep passion for gaming and familiarity with Riot Games’ titles and gaming communities.
• Previous experience in customer support or player support roles, preferably within the gaming industry, is a significant advantage.
• Excellent verbal and written communication skills with the ability to interact with players professionally and empathetically.
• Strong problem-solving skills and the ability to work efficiently in a dynamic, fast-paced environment.
• A positive, team-oriented attitude with an eagerness to learn and adapt.
• Willingness and eligibility to relocate to Sofia, Bulgaria; full relocation package provided.

• Financial support during relocation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses