Hungarian-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

Mercier Consultancy is excited to offer a unique opportunity in partnership with Riot Games for a Hungarian-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading global gaming company dedicated to creating excellent player experiences and be part of a passionate support team. As a Hungarian-Speaking Player Support Specialist, you will provide outstanding support to Hungarian-speaking players, ensuring their gaming experience is smooth, enjoyable, and engaging. Your strong communication skills and passion for gaming will be vital in maintaining a vibrant player community. Key Responsibilities Provide timely and professional support to Hungarian-speaking players across multiple channels including email, chat, and social media. Resolve gameplay, account, and technical issues efficiently and effectively. Document player interactions and maintain detailed records of support cases. Collaborate with cross-departmental teams to address complex player concerns and improve overall player satisfaction. Gather and relay player feedback to development teams to enhance the game experience. Promote a positive and inclusive gaming community through empathetic communication. Stay up to date with the latest Riot Games updates, products, and gaming trends. Successful applicants will benefit from fully paid relocation to Sofia, Bulgaria. Fluent in Hungarian and English, both written and spoken. Native language and nationality must be clearly specified in your C.V. and/or Cover Letter. Excellent communication and customer support skills. Prior experience in player support or customer-facing roles is advantageous. A strong passion for gaming and understanding of gaming culture. Strong problem-solving skills and attention to detail. Ability to work independently as well as collaboratively in a fast-paced environment. Familiarity with customer support tools and gaming platforms is a plus. Willingness and ability to relocate to Sofia, Bulgaria, with full relocation support provided. Financial support during relocation Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses