German-Speaking Customer Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a skilled German-Speaking Customer Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This is an excellent opportunity for individuals fluent in German who are passionate about delivering outstanding customer service and eager to work in a vibrant international environment. In this role, you will be responsible for providing top-notch support to German-speaking customers, addressing their inquiries, resolving issues, and ensuring a seamless customer experience. Responsibilities Deliver high-quality customer support to German-speaking clients via phone, email, and chat Efficiently troubleshoot and resolve customer issues Document customer interactions accurately in the CRM system Collaborate with cross-functional teams to escalate and resolve complex problems Maintain a customer-focused approach to enhance satisfaction and engagement Ensure professionalism and empathy in all customer communications Fluency in German and English, both oral and written. Native level proficiency is highly preferred. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Previous experience in customer support or related fields is advantageous Excellent communication and problem-solving skills Ability to work well both independently and within a team Strong organizational skills with attention to detail Willingness to relocate to Sofia with full relocation support provided Familiarity with customer support software is a plus • Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses