German Back-end Gaming Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is excited to offer a position for a German Back-end Gaming Support Specialist based in Sofia, Bulgaria, with fully paid relocation. In this role, you will be responsible for delivering specialized back-end support to German-speaking gamers, ensuring seamless gameplay and maintaining high standards of service quality. Candidates with a strong enthusiasm for gaming, advanced technical competencies, and a commitment to providing exceptional support will find this position is an excellent possibility for them to shine! Responsibilities Deliver back-end technical support to German-speaking gaming clients via various communication channels Identify, diagnose, and troubleshoot complex technical issues affecting gaming performance and user accounts Work closely with development teams to resolve bugs and implement improvements Maintain detailed and accurate documentation of all support cases Monitor system performance and report any irregularities or issues Stay updated on the latest gaming products, features, and industry trends Fluency in German and English, both written and spoken, is mandatory. Please clearly state your nationality and native language in your CV and/or Cover Letter. Strong technical skills and problem-solving abilities Deep passion for gaming and knowledge of gaming environments Previous experience in back-end gaming support or technical support roles is preferred Excellent communication and interpersonal skills Willingness to relocate to Sofia, Bulgaria (fully paid relocation provided) Ability to work both independently and as part of a collaborative team Financial support during relocation Stable job and career development opportunities Attractive salary Positive international working environment And additional benefits