Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy is seeking a dedicated French Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. You will be responsible for delivering exceptional support to our French-speaking customers, ensuring their inquiries and issues related to FinTech products and services are resolved promptly and effectively.

This role offers a chance to be part of a dynamic fintech environment while experiencing the rich culture and lifestyle of Athens.

Responsibilities

Respond to customer inquiries accurately and efficiently in French
Assist customers with their FinTech product related issues and provide effective solutions
Maintain detailed records of customer interactions using CRM software
Collaborate with cross-functional teams to resolve complex customer issues
Stay informed on current fintech industry trends and company offerings
Gather and relay customer feedback to improve service quality and product features

Fluency in French and English, both spoken and written
Experience in customer support roles within the FinTech or financial services industries
Strong communication and problem-solving skills
Ability to adapt and work effectively in a fast-paced, multicultural environment
Customer-focused approach with attention to detail
Willingness to relocate to Athens with comprehensive relocation support provided