Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service.

Key Responsibilities

Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services.
Assist customers with troubleshooting, product information, warranty claims, and service scheduling.
Record customer interactions accurately and maintain up-to-date information in the CRM system.
Collaborate with technical and product teams to resolve complex customer issues efficiently.
Stay informed about the latest product developments, features, and company policies.
Provide feedback to improve customer experience and service quality.

Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage.
Previous experience in customer service, ideally within the consumer electronics sector.
Excellent communication skills, problem-solving abilities, and customer-focused attitude.
Ability to multitask and work effectively in a fast-paced environment.
Familiarity with CRM software and digital support tools.
Willingness to relocate and work in Greece.
Strong interest in consumer electronics and technology.