Slovak Speaking Customer Service for Consumer Electronics Brand in Greece

Mercier Consultancy is thrilled to offer an exciting opportunity for a Slovak Speaking Customer Service Representative for our Client's Consumer Electronics Brand based in Greece. In this vital role, you will provide exceptional support to our Slovak-speaking customers, assisting them with inquiries related to a wide range of consumer electronic products. Your fluency in Slovak will be essential in helping clients navigate product features, troubleshoot issues, and understand warranty and repair processes. You will play a key role in ensuring customer satisfaction and loyalty through effective communication and service excellence. Responsibilities Deliver high-quality customer service in Slovak via phone, email, and chat regarding consumer electronics queries Assist customers with product information, order status, and troubleshooting technical issues Handle product returns, exchanges, and warranty claims efficiently Document customer interactions accurately in our CRM system Collaborate with technical support teams to resolve complex customer issues Gather customer feedback to improve product offerings and service quality Stay informed about the latest trends in consumer electronics and new product launches Fluency in Slovak and English, with excellent communication skills Strong customer service orientation with a problem-solving mindset Previous experience in customer service, particularly in consumer electronics or retail, is preferred Able to manage multiple inquiries in a fast-paced environment Detail-oriented with strong organizational abilities Genuine interest in consumer electronics and a passion for assisting customers Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...