Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy MD is seeking a Dutch Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This position offers an exciting opportunity for individuals passionate about health technology and customer support. As a Specialist, you will provide expert assistance to Dutch-speaking customers, helping them with Fitbit product inquiries, troubleshooting, and overall product use to enhance their health and fitness experience.

Key Responsibilities

Deliver high-quality customer support to Dutch-speaking users via phone, email, and chat regarding Fitbit products.
Assist customers with device setup, operational guidance, and troubleshooting issues.
Provide clear instructions on Fitbit app functionalities and health tracking features.
Maintain accurate records of customer interactions and resolutions within the CRM system.
Collaborate with technical teams for escalation and resolution of complex problems.
Stay informed about latest Fitbit updates and health technology trends to provide knowledgeable support.

Fluency in Dutch (written and spoken) is required; English proficiency is beneficial.
Previous experience in customer service or technical support, preferably in health or technology sectors.
Good problem-solving skills with the ability to assist customers with technical issues.
Strong communication and interpersonal skills focused on customer satisfaction.
Experience using CRM software and digital communication tools.
Ability to work efficiently in an office setting and effectively manage workload.
Passion for health, fitness technology, and providing exceptional customer support.