Dutch-Speaking Fitbit Product Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is looking for a Dutch-Speaking Fitbit Product Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals passionate about technology and health, eager to provide exceptional support to Fitbit users. As a Product Support Specialist, you will assist Dutch-speaking customers in troubleshooting product-related issues, guiding them on features, and enhancing their overall user experience. You will play a vital role in ensuring customer satisfaction and loyalty. Responsibilities Provide high-quality customer support in Dutch across multiple channels including phone, email, and chat Troubleshoot Fitbit product issues and provide effective solutions Educate customers on product features, usage, and best practices Document customer interactions and maintain accurate records in CRM systems Collaborate with technical teams to escalate and resolve complex problems Maintain a professional and empathetic communication style Contribute feedback and insights to improve products and customer experience Fluency in Dutch and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter. Previous customer support experience, preferably in product or technical support Strong problem-solving skills and technical aptitude Excellent communication and interpersonal skills Ability to work independently and as part of a team Willingness to relocate to Sofia, with full relocation support provided Familiarity with customer support software is a plus • Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses