Support summary

Relocation support

Explicitly identified in the job description.

Visa sponsorship

No visa sponsorship identified.

About this role

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Customer Service Representative for our Client's Food Delivery Platform, based in Greece. In this vibrant role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries and issues related to their food delivery experiences.

Your fluency in Dutch will be essential as you help clients navigate the platform, address order-related questions, and resolve any issues that may arise during the delivery process. Join our dynamic team and play a crucial role in ensuring a seamless and enjoyable food delivery experience for our customers.

Responsibilities

Deliver outstanding customer service in Dutch through phone, email, and chat regarding food delivery inquiries
Assist customers with ordering, modifications, cancellations, and tracking their deliveries
Resolve customer complaints and issues efficiently and professionally
Document all customer interactions accurately in our CRM system
Collaborate with restaurant partners and delivery personnel to ensure timely service
Gather customer feedback to enhance service quality and address any areas for improvement
Stay updated on food delivery trends and promotions to inform customers effectively

Fluent in Dutch and English, with strong communication skills
Exceptional customer service orientation and problem-solving abilities
Experience in customer service, particularly in the food delivery or hospitality industry, is preferred
Able to manage multiple customer inquiries in a fast-paced environment
Detail-oriented with excellent organizational skills
Passionate about food and providing excellent customer experiences
Familiarity with customer support software and CRM systems is a plus