Danish-Speaking Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a highly motivated Danish-Speaking Fintech Customer Support Analyst to join our team in Sofia, Bulgaria. This role offers a fully paid relocation package to help you transition smoothly to this exciting position. As a Fintech Customer Support Analyst, you will provide expert assistance to Danish-speaking clients, addressing their inquiries and resolving issues related to financial technology products and services. You will work closely with cross-functional teams to ensure customer satisfaction and continuous improvement in service delivery. Responsibilities Deliver outstanding customer support to Danish-speaking clients via phone, email, and chat Analyze and resolve customer issues related to fintech products and services Collaborate with technical teams to escalate and troubleshoot complex problems Document customer interactions and maintain accurate records in support systems Provide feedback to product and development teams to enhance customer experience Stay informed about industry trends and fintech innovations Maintain a customer-centric approach and promote positive client relationships Fluency in Danish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Experience in customer support, preferably within the fintech industry Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work effectively in a fast-paced and dynamic environment Detail-oriented with excellent organizational skills Willingness to relocate to Sofia with full relocation support provided • Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses