Danish Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

Exciting Opportunity! Patrique Mercier Recruitment By Cyriel is looking for a Danish Fintech Customer Support Analyst to join a dynamic fintech company in Sofia. This role offers fully paid relocation, making it an excellent chance for professionals seeking to advance their careers in an innovative and fast-growing industry. As a Customer Support Analyst, you will be the key point of contact for Danish-speaking clients, providing expert support and ensuring high customer satisfaction. You will work closely with cross-functional teams to resolve issues, improve processes, and contribute to the company's success. Key Responsibilities Provide timely and effective customer support to Danish-speaking clients via phone, email, and chat. Troubleshoot and resolve client issues related to fintech products and services. Collaborate with technical and product teams to communicate client feedback and suggest improvements. Maintain accurate records of customer interactions and problem resolutions. Stay informed about fintech industry trends and product updates to provide knowledgeable assistance. Assist in developing and refining support processes and documentation. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Strong problem-solving skills and technical aptitude. Excellent communication and interpersonal skills. Willingness to relocate to Sofia with full relocation costs covered. A proactive and customer-focused mindset. Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses