Czech-Speaking Player Support for Riot Games in Sofia - Fully Paid Relocation

Mercier Consultancy is proud to collaborate with Riot Games to offer an exceptional opportunity for a Czech-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Join a leading global gaming company and contribute to delivering outstanding support for Czech-speaking players worldwide. In this role, you will serve as a trusted liaison for the Czech gaming community, providing timely assistance and ensuring a seamless gaming experience. Your enthusiasm for gaming and superior communication skills will be key to building a positive player environment. Responsibilities Offer high-quality support to Czech-speaking players through various channels including email, chat, and social media Diagnose and resolve gameplay, account, and technical issues efficiently Keep detailed records of player interactions and support queries Work closely with cross-functional teams to address complex problems and improve player satisfaction Collect and share player feedback with Riot Games development teams for continuous improvement Foster a welcoming and supportive community through professional player engagement Stay informed about the latest game updates, features, and Riot Games products Successful candidates will receive full relocation assistance to Sofia, Bulgaria. Fluency in Czech and English, both written and spoken. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Strong communication and customer service skills Previous experience in player support or customer service roles is preferred Passion for gaming and familiarity with gaming culture Excellent problem-solving abilities and attention to detail Ability to work both independently and as part of a team in a dynamic environment Knowledge of customer support software and gaming platforms is a plus Willingness and eligibility to relocate to Sofia, Bulgaria with full relocation support Financial support during relocation Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses